Technical Support Manager

Job title: Technical Support Manager

 

Based: Gospel Oak, London (about 2 min walk from the station)

 

Salary: £40,000 to £50,000 p.a. 

 

Details: Full-time, London office based with some international travel each year

 

Package and benefits: Contribution Pension Scheme, 28 days holiday per year (in addition to Bank Holidays), Employee Assistance Programme

Are you an experienced Technical Support Manager within an engineering company?

 

Always wanted to move into a new role within the robotics industry?

 

Do you have excellent communication and data-driven decision-making skills, partnered with a strong ability to problem-solve while keeping the client at the centre of all you do?

 

Can lead a small team of two engineers to develop and drive an outcome-based and highly-organised support team?

 

And you’re based in London?

 

We’d love to hear from you.

About the Shadow Robot Company

The Shadow Robot Company is an established, employee-owned, international and world-leading robotics company, and we’re looking to expand our London-based team.

 

We exist to develop and create awesome robots for advancing dexterity.

There are 7 different nationalities in our small team of people. We are based in London and Madrid with a handful of remote-based staff.

group photo of the shadow robot engineering team, making various hand signals and smiling

Our Company values

We care about each other

  • We enjoy challenging the impossible
  • No bull**** No a**holes
  • Compassionate

What will you be doing and what does success look like?

With your technical support, training, team lead experience partnered with your desire to learn as much of Shadow’s product as possible, Shadow will be able to better support clients across the world.

You’ll be using your inherent organisational skills, partnered with data-driven decision making to enhance our support offering to clients. The data you capture will be fed back into the engineering and support teams, for trouble-shooting and future optimisations.

Your Impact as our Technical Support Manager

You’ll be a key member of our implementation and support team.

The role covers a wide range of the product delivery cycle and the customer journey.

This includes setting up and testing systems before they’re delivered to customers, training and installation, post-sales maintenance and support.

As the manager, you’ll set up and maintain the necessary systems.

You’ll also work closely with other teams to continue achieving superb customer service, efficiency, and efficacy.

To be successful in this role, we’d love to hear from you if you have the following experience and personality:

Experience in a technical support managerial capacity

Strong oral and written communication skills

Able to effectively manage a team of two skilled engineers

Good organisational skills

You’re a skilled trainer and able to support clients remotely as well as in person

Problem-solving

Data-driven decision-making skills

Client facing

Champion process-driven environment

Willing to travel internationally from time to time

Excellent attention to detail

Outcome focused

Basic software knowledge

Ability to work cross-functionally

Strong work ethic

Nice to haves:

Mandarin

Linux

Experience in Robotics

ROS


Join our webinar on the 9th of May and see how Shadow's new robots will enable a new generation of machine learning
Click here to register now!

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